Refund Policy

Welcome to ThemeExplore.com. This Refund Policy explains the terms under which you may request a refund for digital products purchased from our platform. Since all items sold are digital, specific conditions apply. By purchasing from ThemeExplore, you agree to the terms outlined below.

Refund Eligibility

Wallet Purchases

  • Refunds are only issued to your ThemeExplore account wallet.

  • We do not issue refunds directly to your original payment method.

  • If you purchase a product using your wallet balance, no refund will be provided.

General Refund Terms

All products sold on ThemeExplore are digital goods and cannot be “returned” like physical items. Because of this, refunds are granted only under specific conditions, listed below.

Refunds may take 5–7 working days to reflect in your wallet after approval.

Before Requesting a Refund

If you experience a technical issue with a product (WordPress theme, HTML template, code, etc.), we encourage you to contact the product author first. Most issues can be quickly resolved by the developer.

You Are Eligible for a Refund If:

  1. The item is not as described
    – The product is materially different from the description or preview.
    – The item does not function as advertised and cannot be fixed.

  2. The item contains a security vulnerability
    – The product has a confirmed vulnerability that is not resolved within a reasonable timeframe.

  3. Item support was promised but not provided
    – If your support entitlement is active and the seller fails to deliver promised support.

  4. Item support extension was unused
    – If you request a refund for an unused support extension before your existing support expires.

  5. You have not downloaded the product
    – If the product has not been downloaded within 3 months of purchase, and you provide a valid purchase code.

Refunds Are Not Provided In These Cases:

  • You change your mind after purchase

  • You no longer want the item

  • You bought the item by mistake

  • The product didn’t meet your expectations

  • You lack the technical skills to use the item

  • You don’t provide enough information to justify your refund request

  • The product was removed or the author is inactive, and you didn’t download it in time

We recommend downloading your purchased items immediately to avoid such issues.

Dispute Resolution

If you’re unable to reach a resolution with the author, you may open a dispute with our support team. We may request:

  • Purchase proof (e.g., invoice, payment ID)

  • Screenshots or explanation of the issue

All refund decisions made by ThemeExplore are final and at our sole discretion.

Need Help?

If you have questions regarding this Refund Policy or want to open a support ticket:

📧 Email us at: info@themeexplore.com
🎫 Or submit a ticket via our Product Request