Welcome to ThemeExplore.com! Our refund policy outlines the conditions under which refunds are granted for digital products purchased from our platform.
Eligibility for Refunds
Refunds are only provided to your account wallet, not to the original payment method.
Refund requests must meet one of the following conditions:
The item is “not as described” or does not function as intended.
The item contains a security vulnerability that cannot be fixed promptly.
Item support is promised but not provided as per the support policy.
Item support extension not used, provided the request is made before the existing support expires.
The item has not been downloaded within 3 months of purchase (with a verified purchase code).
Non-Eligibility for Refunds Refunds will not be provided in the following circumstances:
You change your mind or no longer want the item.
The item did not meet your expectations or is of perceived low quality.
You purchased the item by mistake.
You lack the technical expertise to use the item.
You can no longer access the item due to removal or inactivity of the author (we recommend downloading items immediately after purchase).
How to Request a Refund
Contact the author for technical support before requesting a refund.
If the author cannot resolve the issue, submit a refund request with supporting documentation.
Refund amounts will be credited to your account wallet within 5-7 working days.
Dispute Resolution If you and the author cannot reach an agreement, ThemeExplore.com will investigate the dispute. Our decision will be final based on the available information.
Thank you for choosing ThemeExplore.com!